Pick-up Orders
Customers may pick-up orders Monday-Friday between 8:30am and 4:00pm. Pick-up orders must be placed 24 hours in advance. Photo identification may be requested of the driver at the time of pick-up.
Orders not picked up within 10 working days will be cancelled and the goods returned to stock.
Prices & Terms
Every effort is made to keep the prices and product construction in our catalogue consistent for the duration of the catalogue year. However, sometimes conditions arise during the life of a catalogue which obliges us to make changes which are kept to a minimum. All placed orders are shipped at prices quoted at the time of booking (or lower if the price declines) unless conditions dictate otherwise. BRANDWEAR® is not required to notify customers of changes.
NET TERMS UPON APPROVED CREDIT: Payment is due net 30 days from the invoice date. Past due invoices will be assessed a late payment fee of 2% per month (26.8% per annum). We reserve the right to withhold shipments, without notification, on overdue accounts.
CREDIT CARDS for USA: Payment by Visa and Mastercard are accepted prior to shipment, subject to receipt of a signed authorization
CREDIT CARDS Canada: Payment by Visa, Mastercard and American Express are accepted prior to shipment, subject to receipt of a signed authorization
Returns & Claims
All returns require a return authorization (RA) number issued by our Return Coordinator. A claim for the RA# must be made within 30 days from receipt of goods. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.
- 10% Restocking Fee
- Merchandise must be in original condition
- Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.
Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy.
An RA number must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, color or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way. No merchandise can be accepted for exchange after 30 days of invoicing.
Color & Size
Only the highest quality materials are used in BRANDWEAR’s products. However, due to the nature of these materials, light color variances may occur from dye lot to dye lot. We do not guarantee and are not responsible for matching color shades. Due to the difference in our style sizing specifications, a size in one style may have different specifications (fit) than the same size in another style.
Check if acceptable BEFORE cresting or embroidery work is done. Crested embroidered or printed garments will not be allowed to be returned for a credit.
Guarantee Policy
For all the products listed we retain the right to be the sole judge in the matter of goods returned because they are defective or because they appear not to have given normal wear and service. We will repair or replace free of charge any article which proves defective in workmanship or material when subjected to fair treatment. All such returns require an RA # and must have transportation prepaid. Because of various methods of cleaning and laundering garments we will not guarantee garments against shrinkage and cannot accept responsibility for conditions of any clothing after washing or cleaning.
*Under no circumstances will we be responsible for merchandise that has shrunk due to third party silk screening or heat sealing of names and numbers.
Please Note: For repairs all items must be washed or dry cleaned (as per the Department of Health Regulations).
Shortages
If a shipment appears damaged make a note on the transportation receipt “received in bad order” then if on opening the goods are damaged or missing please notify your courier. If a shipment appears to be in good order but some items are missing please notify us within five working days of receipt in order to make the appropriate adjustments. Shortage claims on shipments shipped to a third party will not be honored.
Shipping and Handling
We ship by the method specified by you or by the cheapest method when left open. All goods are F.O.B. our warehouse, unless otherwise specified. As we have no control over carriers we cannot guarantee shipments to arrive at your location or other destination on a specified date. Shipping and handling charges will appear on your invoice.
Third-Party Shipments
When orders are drop-shipped to third-parties it is the responsibility of the invoiced customer to check for proper quantity, style, sizing and/or quality of the order prior to any form of altering the product by the consignee – i.e. screen printing, embroidery, etc. BRANDWEAR® assumes no responsibility for discrepancies on orders shipped to third parties other than the invoiced customer.
U.S.A. Bound Shipments
Brandwear’s products are “Made in Canada” and are “Border Friendly”, meaning there are no duties. Please check with BRANDWEAR® for recommended shipping method when shipping items to the U.S.A.for recommended shipping method when sending item to the U.S.A.
Product Descriptions
While we attempt to provide accurate information on the Site, we do not warrant that product descriptions or other content on this Site will be accurate, complete, reliable, current, or error-free. We suggest that you order sizing samples to have a more accurate sizing for our styles. Embroidery on garments and accessories are for website use only. All garments and accessories are shipped blank or embellished. Colors are representations only. We do not guarantee that the color shown here will exactly match the garment color. Please refer to the Terms and Conditions listed on the BRANDWEAR® Net Price List for details.
Our Corporate Address
Brandwear Basics Ltd.
5300 Clovermeadow Crescent
Langley, BC V2Z 2R1
Canada
Linking To Our Site
If you are interested in linking to our Site from your site, please e-mail your request, which we may approve or deny in our sole discretion, to info@brandwear.ca this includes linking to our website in any language.
Trademarks and Copyrights:
BRANDWEAR®; BRANDWEAR® Omega Fit; BRANDWEAR® Sheer Bamboo; Bamboo Jersey by BRANDWEAR®; Bamboo French Terry by BRANDWEAR®; BRANDWEAR® Bamboo Stretch Fleece; RPET Interlock Jersey by BRANDWEAR®; Tri-Lite by BRANDWEAR®; Vector X3 by BRANDWEAR®; X-Tweed by BRANDWEAR®; Arctic Twist by BRANDWEAR®;BRANDWEAR® Faux Sueded Lamb’s Wool; BRANDWEAR® Certified Organic Cotton; Bamboo by BRANDWEAR® Fleece; BRANDWEAR® Softees; BRANDWEAR® Organic Cotton Twill; BRANDWEAR® Stretch Twill Cotton; BRANDWEAR® Fusion; BRANDWEAR® Hemisphere; and BRANDWEAR® Polyester Fleece are trademarks of Brandwear Basics, Ltd.
Other marks, graphics, images, typefaces, trade names, and logos appearing on the Site are copyrights, trademarks or trade dress of BRANDWEAR®. All other trademarks appearing on the Site are the property of their respective owners, including, in some instances, us. No Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including but not limited to copyrights, images, graphics, specifications, descriptions, articles, trademarks, trade dress) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise or purpose, without Brandwear®s express prior written consent in each instance.